• Victoria
    • March 16th, 2015

    OR….

    i just told them that i have a new mj account with my new job and it won’t let me use the iphone app because i used my iphone with my old job’s account, gave them the old email and they removed it for me.then restarted iphone and did the log in part again with no problem at all. didn’t take more than 5 minutes.

    • Samira bichara hassan
    • May 26th, 2016

    My password is not much to my email plus help me out

    • gerald
    • November 9th, 2016

    I have mj on iphone 6 but I cant seem to get it on my android seeing how I updated my phone to S7 but to android, but it wont let me use it on android. I deleted it off Iphone and itunes? I have the same number just different phones? But I paid for MJ and love the service. how do I get to use it on my android instead of iphone?

    • You can directly login to your MJ account (If it is paid and you have subscribed to their paid services) into 5 devices at a time.

      If you are unable to login to your new device, that means you have already logged into 5 devices.
      In this case you can login to your MJ account (Using this link: http://my.magicjack.com/ ) and under devices tab you can delete the unwanted devices.

      Once you are done with the above procedure you will be able to login in your new device.

  1. I cannot delete the previously activated device under my account.

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    • Atul
    • September 5th, 2017

    Your suggestion and your research is totally fu*k!! I’ve selected solution 3 and “Erase all Content and Settings on iPhone” and I’ve lost my data and still facing same problem, which i was facing earlier!!!!!!

    • 1. You should have an idea that “Erase all Content and Settings on iPhone” erases all content/data from your phone. Hence, you should have backed-up your data before doing this.
      2. Sol.n 3 worked well for many other users. Please let us know iOS version to help you better.
      3. Do not use or even try to use slang here or your IP (122.177.151.169) can be traced and you shall be reported for abusive content to Federal Trade Commission at spam@uce.gov.

      Thank you

    • Joe
    • December 13th, 2017

    So how can I delete my old android majicjack app and use my iPhone? no way I can see online to delete the old one.

    • The best way for you is to get online free chat help from MJ technician. Just KISS (Keep it Short and Simple) to not to fall into unnecessary talks.

    • Suhail
    • January 29th, 2018

    Sorry the number is 8838077343

    • Ishit Bhatt
    • January 29th, 2018

    Tiny URL link updated in the post.

    • Jill
    • February 10th, 2018

    Thank you Ishit Bhatt! I followed your URL, connected to chat and simply said I am switching from iphone to android, please remove my iphone’s from my account. Then I downloaded the app on my new android and logged in. It worked! It took less than 5 mins after spending a couple frustrating hours trying it other ways.

    • Thanks, Jill for your feedback. They might have improved their customer care service.

  9. I truly believe a magic jack will work great if you have good internet service. Thanks

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